What We Collect and How We Collect It
We collect information you provide directly to us and data generated by your interactions with the Website. This includes:
- 1-Personal Data You Provide:
- When you purchase STEMGENIX Products, create an account, contact us, or leave a review, we may collect details such as your name, mailing address, phone number, email address, and payment information.
- 2-Data Collected Automatically:
- When you access the Website, we collect your device’s IP address and other technical data, such as your operating system, browser type, and browsing behavior (e.g., frequency of visits and pages viewed).
- This information helps us analyze performance and enhance user experience. It is not linked to your Personal Data.
- 3-Minimal Data Collection:
- We only collect the data necessary to enable you to use the Website, purchase STEMGENIX Products, and allow us to improve our services.
- We do not track your physical location.
How We Use Personal Data
We use your Personal Data for the following purposes:
- 1-Facilitating Transactions:
- To process your purchases of STEMGENIX Products and provide you with receipts and order updates.
- 2-Customer Support:
- To respond to your inquiries, resolve issues, and improve your experience.
- 3-Communication:
- To inform you about new products, special offers, and updates related to your purchases or account.
- 4-Enhancing Website Performance:
- To analyze trends and usage patterns, ensuring the Website remains functional, secure, and user-friendly.
How We Store Personal Data and For How Long
- 1- Storage Methods:
- Personal Data is securely stored using third-party cloud services or other contracted technology providers. These vendors have no access to your data beyond what is necessary for secure storage and retrieval.
- In some cases, we may store data on our own secure servers.
- 2-Retention Period:
- We retain Personal Data only as long as necessary to:
- * Maintain your account
- * Comply with legal and regulatory obligations
- * Resolve disputes
- * Prevent fraud and abuse
- * Enforce our Terms of Use
Third-Party Use and Sharing of Personal Data
To provide our services, we may share your Personal Data with third parties, including:
Payment Processors: We use PayPal to process payments. Their privacy policies govern their handling of your Personal Data.
Disclosures Under Legal and Safety Obligations
We may disclose Personal Data if:
- Required by law, legal process, or law enforcement.
- Necessary to protect our rights, property, or safety.
- Required to enforce agreements, including this Privacy Policy or our Terms of Use.
Environmental Sustainability of AFA Harvesting
One of the remarkable aspects of Upper Klamath Lake’s ecosystem is its ability to naturally regenerate AFA within days. Unlike other algae sources that require extensive cultivation, AFA from this lake is harvested in its wild, unaltered state, ensuring purity and potency. This sustainable harvesting approach minimizes environmental impact while maintaining the highest possible nutrient integrity.
Your Rights Regarding Personal Data
You have the following rights:
- Access:
- Request a copy of the Personal Data we hold about you.
- Correction:
- Request corrections to inaccurate or incomplete data.
- Erasure:
- Request deletion of your Personal Data, subject to legal and contractual obligations.
- Restriction:
- Request limitations on the use of your Personal Data, understanding this may impact your ability to use the Website.
- Objection:
- Object to our processing of your Personal Data.
- Data Portability:
- Request the transfer of your Personal Data to another organization or directly to you.
To exercise these rights, contact us at cs@stemgenix.co. We will respond promptly, typically within 30 days.
Cookies
Cookies are small text files stored on your device to enhance your Website experience.
- How We Use Cookies:
- To keep you signed in
- To process discount codes
- To provide customized experiences for returning users
- Managing Cookies:
- You can disable cookies via your browser settings, but this may limit your ability to use certain features.
- For more information, visit All About Cookies.
Legal Basis for Processing Personal Data
For European Union residents, our legal basis for processing Personal Data is your consent. In certain cases, we may rely on legitimate interests, provided your rights are not infringed.
Contact Us
If you have questions or concerns about this Privacy Policy, you can reach us at:
- Email: cs@stemgenix.co
- Phone: +1 (916) 282-7788
Data Protection Authority
If you are an EU resident and believe we have not adequately addressed your concerns, you may file a complaint with your local Data Protection Authority.
By using our Website, you agree to the practices outlined in this Privacy Policy.